Return Policy

Returning items

If you're not satisfied with your purchase, you can return the purchased items in their original condition within 30 days of delivery (please include a tracking number). Once we receive the goods, the purchase amount will be refunded. All returns must be registered through our customer service team.

I've received a faulty item

If you've received a faulty item, please contact our support team immediately with the following information:

• Your order number
• Which item is damaged
• A description of the damage
• Photographic evidence

If your parcel was damaged in transit, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without evidence of the damage.

I've received the wrong item

In the unlikely event that you've received the wrong item, please contact our support team immediately and provide us with the following information:

• Your order number
• The name of the item you did not receive
• The name of the item you did receive
• A photo of the item you received

Exchanges

Unfortunately, we are unable to offer exchanges. If you would like to exchange an item, we recommend returning the product to us and then ordering the correct product.

For faulty products

If the product is faulty, was damaged in transit or is otherwise defective, no return fee will be charged.

If I want to return item(s)

If the customer has purchased the wrong product, if it doesn't fit, or if the customer no longer wants it, the customer is responsible for the actual cost of return shipping.

Return address:

Name: Wu Xi
Address: Building 4, 4th floor, 58 Baiye Road
City: Dongguan
Province: Guangdong
Postcode: 523000
Phone: +86 19329021556

Don't hesitate to contact our customer service team: info@elsieandjune.com